PRIVACY POLICY
This privacy policy applies to the services that Appollen (hereinafter "we" or "us") provides to users (or "you") for car purchase inquiries and test drive appointments. Please be sure to read this policy carefully before you fill out and submit information in connection with your inquiry or test drive appointment. Upon submission of the information you provided, you are deemed to have fully understood and in agreement with this policy.
This policy is written to provide disclosure on how we collect, use, store, share and protect your personal information, and the rights you have on handling of the said information. If you have any questions, comments or suggestions about this policy, you may contact us through the contact information provided in this policy.
1. Information that we collect and use
If you have inquiries on purchasing a car, or intent to make appointment for a test drive or request for other related services, you can make an appointment through Appollen's online platform (such as the official website and mobile application), third-party online platforms that co-operate with us or through our authorized partners. When you purchase a car and make an appointment for a test drive, we will receive these information: your name, cell phone number, city, model of interest and other particulars. Upon your consent, we will request you to authorize us to use your location information to recommend the nearest test drive location for you. The page may vary from platform to platform and from scene to scene, please refer to the specific page and your corresponding operation.
Prior to commencement of test drive, test driver's identity information and driving qualification has to be verified. You are required to provide the test driver's name, cell phone number, ID card information and motor vehicle driving license. When you make a car purchase inquiry or test drive appointment for someone other than yourself, please make sure that you have obtained the aforementioned individual’s consent to provide personal information.
Based on information provided, we will then proceed to arrange our staff or authorized partner's staff to contact you and provide you with the services you need. We will from time to time send you products/services, news and advertisements, events, promotions and promotions, or invite you to participate in research or service experience activities via email, SMS, telephone, etc. We may anonymize or de-identify the above information provided by you to form statistical information and reports that do not contain your personally identifiable information and are properly processed for research and development, user group analysis, and product/service improvement purposes.
2. Sharing, transfer and disclosure of information
In order to serve you better with efficient and high quality products and services in the future, we may share your personal information among our affiliated companies that abide to a unified management and control policy on customer personal data and they are bound by the purposes stated in this Privacy Policy.
In addition, we may entrust partners to provide certain services to you or perform certain functions on our behalf, and we will entrust them only for the purposes stated in this policy, and we will require by legal agreement that they will not use your personal information for any other purposes beyond those entrusted to them, and that they would take adequate security measures to prevent abuse. We will not transfer your personal information to any other company, organization or individual, or disclose your personal information, except as otherwise provided by laws and regulations or with your expressed consent.
We uses stripe payment. This requires information about your phone number and applications installed on your device to ensure secure and successful payment.
3. Storage and protection of information
We will store the personal information collected from users in our country in accordance with the national laws and regulations. If we transfer it outside the country, we will strictly follow the requirements of relevant laws and regulations and policies or separately seek your authorized consent. We will retain your personal information only for as long as necessary to achieve our business purposes, except as otherwise provided by law or regulation or with your express consent.
3.1 Information Protection Measures
We take safekeeping and protection of personal data seriously and we are committed to protect your personal information by applying reasonable and feasible security measures in accordance with industry standards to prevent unauthorized access, disclosure, use, modification, damage, loss or leakage of data. Should you be doubtful or happened to be aware of any threats or risks to the security of information of our services, do keep in touch with us in a timely manner.
To safeguard your personal information in the event that unforeseen circumstances takes place, we will take reasonable remedial measures to minimize the impact on your personal information and other rights and interests. In compliance with requirements of national laws and regulations, we will also inform you of the incident or report the disposition of personal information security incidents.
3.2 Protection of minors
We will provide personal information protection to minors in strict accordance with the requirements of national laws and regulations. If you are a minor, please read this policy together under the supervision and guidance of your parents or other guardians.
4. Policy Updates
As our products and services iterate and change, we will revise and update this policy from time to time, and publish the updated version through Appollen's online platform or third-party online platform.
5. Contact us
We value your concern about your personal information. If you have any questions, comments or suggestions about this policy, or have any requests for rights based on legal provisions, such as inquiry, modification, deletion, withdrawal of consent, etc., you may contact us by:
(1) Calling Customer Service +601110519888
(2) Email us at wecare@apollo.sg
(3) By post: 10 Anson Road #16-06 International Plaza Singapore 079903. In general, we will review your question or suggestion as soon as possible and respond within fifteen business days.