Privacy Policy

This privacy policy applies to the services that Appollen (hereinafter "we" or "us") provides to users (or "you") for car purchase inquiries and test drive appointments. Please be sure to read this policy carefully before you fill out and submit information in connection with your inquiry or test drive appointment. Upon submission of the information you provided, you are deemed to have fully understood and in agreement with this policy.

This policy is written to provide disclosure on how we collect, use, store, share and protect your personal information, and the rights you have on handling of the said information. If you have any questions, comments or suggestions about this policy, you may contact us through the contact information provided in this policy.

1. Information that we collect and use

If you have inquiries on purchasing a car, or intent to make appointment for a test drive or request for other related services, you can make an appointment through Appollen's online platform (such as the official website and mobile application), third-party online platforms that co-operate with us or through our authorized partners. When you purchase a car and make an appointment for a test drive, we will receive these information: your name, cell phone number, city, model of interest and other particulars. Upon your consent, we will request you to authorize us to use your location information to recommend the nearest test drive location for you. The page may vary from platform to platform and from scene to scene, please refer to the specific page and your corresponding operation.

Prior to commencement of test drive, test driver's identity information and driving qualification has to be verified. You are required to provide the test driver's name, cell phone number, ID card information and motor vehicle driving license. When you make a car purchase inquiry or test drive appointment for someone other than yourself, please make sure that you have obtained the aforementioned individual’s consent to provide personal information.

Based on information provided, we will then proceed to arrange our staff or authorized partner's staff to contact you and provide you with the services you need. We will from time to time send you products/services, news and advertisements, events, promotions and promotions, or invite you to participate in research or service experience activities via email, SMS, telephone, etc. We may anonymize or de-identify the above information provided by you to form statistical information and reports that do not contain your personally identifiable information and are properly processed for research and development, user group analysis, and product/service improvement purposes.

2. Sharing, transfer and disclosure of information

In order to serve you better with efficient and high quality products and services in the future, we may share your personal information among our affiliated companies that abide to a unified management and control policy on customer personal data and they are bound by the purposes stated in this Privacy Policy.

In addition, we may entrust partners to provide certain services to you or perform certain functions on our behalf, and we will entrust them only for the purposes stated in this policy, and we will require by legal agreement that they will not use your personal information for any other purposes beyond those entrusted to them, and that they would take adequate security measures to prevent abuse. We will not transfer your personal information to any other company, organization or individual, or disclose your personal information, except as otherwise provided by laws and regulations or with your expressed consent.

3. Storage and protection of information

We will store the personal information collected from users in our country in accordance with the national laws and regulations. If we transfer it outside the country, we will strictly follow the requirements of relevant laws and regulations and policies or separately seek your authorized consent. We will retain your personal information only for as long as necessary to achieve our business purposes, except as otherwise provided by law or regulation or with your express consent.

3.1 Information Protection Measures

We take safekeeping and protection of personal data seriously and we are committed to protect your personal information by applying reasonable and feasible security measures in accordance with industry standards to prevent unauthorized access, disclosure, use, modification, damage, loss or leakage of data. Should you be doubtful or happened to be aware of any threats or risks to the security of information of our services, do keep in touch with us in a timely manner.

To safeguard your personal information in the event that unforeseen circumstances takes place, we will take reasonable remedial measures to minimize the impact on your personal information and other rights and interests. In compliance with requirements of national laws and regulations, we will also inform you of the incident or report the disposition of personal information security incidents.

3.2 Protection of minors

We will provide personal information protection to minors in strict accordance with the requirements of national laws and regulations. If you are a minor, please read this policy together under the supervision and guidance of your parents or other guardians.

4. Policy Updates

As our products and services iterate and change, we will revise and update this policy from time to time, and publish the updated version through Appollen's online platform or third-party online platform.

5. Contact us

We value your concern about your personal information. If you have any questions, comments or suggestions about this policy, or have any requests for rights based on legal provisions, such as inquiry, modification, deletion, withdrawal of consent, etc., you may contact us by:

(1) Calling Customer Service +601110519888

(2) Email us at wecare@apollo.sg

(3) By post: 10 Anson Road #16-06 International Plaza Singapore 079903. In general, we will review your question or suggestion as soon as possible and respond within fifteen business days.

NOTICE UNDER THE PERSONAL DATA PROTECTION ACT 2010

The Personal Data Protection Act 2010 (hereinafter referred to as the "PDPA"), which regulates the processing of personal data in commercial transactions, applies to Apollo EV Pte Ltd (herein after referred to as "Appollen" "our", "us "or" we ") .for the purpose of this written notice, the terms" personal data "and" processing "shall have the meaning prescribed in the PDPA.

  1. This written notice serves to inform you that your personal data is being processed by or on behalf of Appollen.
  2. The personal data processed by us may include your name, national registration identity card no. (NRIC No.), contact number, address, occupation, date of birth, marital status, email address, bank account details, pay slip, EA Form information provided by you in the documents as prescribed in paragraph 4 of this notice and all other details relating thereto.

  3. We are processing your personal data, including any additional information you may subsequently provide, for the following purposes ("Purposes"):

    • processing your application in relation to your vehicle purchase, online requests, which may include test drive request, download brochure, price list download and online inquiries / feedbacks;
    • managing and administering our records in relation to your vehicle purchase and requests online;
    • assisting you in relation to any credit facility and / or insurance application;
    • assisting, communicating with you and responding to your requests online;
    • enabling or facilitating any checks that we conduct or by any third party on you from time to time;
    • complying with the applicable laws including but not limited to attending to vehicle registration process;
    • assisting any government agencies or bodies bureaus or including for the purposes of police or regulatory investigations;
    • facilitating compliance with any laws or regulations applicable to you;
    • providing services to you and providing you information relating to our products and services and / or products and services of our related corporations and / or members of Tan Chong Motor Holdings Berhad, Warisan TC Holdings Berhad, APM Automotive Holdings Berhad and their respective subsidiaries, business partners, service providers, including promotional and direct marketing material. If you do not wish to receive any direct marketing or promotional material please notify us via our contact Details;
    • conducting our internal activities, internal market surveys and trend analysis; or such other purposes as maybe related to the foregoing.
  4. Your personal data is / and will be collected from you and / or from the information you have provided in your emails, all application / registration forms, information that you may provide us from time to time, and from third parties such as banks and insurance companies.

  5. You may access and request for correction of your personal data and to contact us with any inquiries or complaints in respect of your personal data as follows:

    • Phone number: +601110519888
    • E-mail address: wecare@apollo.sg
  6. In accordance with the PDPA:
    • We may charge a prescribed fee for processing your request for access or correction; and
    • We may refuse to comply with your request for access or correction to your personal data and if we refuse to comply with such request, we will inform you of our refusal and the reason for our refusal.
  7. Your personal data may be disclosed to parties such as but not limited to banks, auditors, governmental departments and / or agencies, regulatory and / or statutory bodies, credit check companies and / or criminal check companies, our related corporations and / or members of Tan Chong Motor Holdings Berhad, Warisan TC Holdings Berhad, APM Automotive Holdings Berhad and their respective subsidiaries, business partners, service providers and third party any such requested or authorized by you for any of the above. Purposes or any other purpose for which your personal data was to be disclosed at the time of its collection or any other purpose directly related to any of the above purposes.
  8. If you fail to supply us the above personal data, we may not be able to process your personal data for any of the above purposes. If you would like us to discontinue processing your personal data, kindly contact us within 14 days from the date of this notice,
  9. Your personal data may be transferred to a place outside Malaysia.
  10. You are responsible for ensuring that the personal data you provide us is accurate, complete and not misleading and that such personal data is kept up to date.
  11. We may request your assistance to procure the consent of third parties whose personal data is provided by you to us and you agree to do so.
  12. In the event of any inconsistency between the Bahasa Inggeris version and the Bahasa Malaysia version of this notice, the Bahasa Inggeris version shall prevail over the Bahasa Malaysia version.